Privacy Policy

1. Introduction

CallDash ("we", "us", or "our") operates the CallDash service, including our website and AI voice agent platform for restaurants. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read it carefully. By using CallDash, you consent to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly, that we obtain when you use the Service, and that we receive from third parties.

• Account information: email address, password (stored in hashed form), and any profile or business details you add (e.g., restaurant name, phone number).
• Call and communication data: phone numbers that call your business line, call recordings or transcripts where applicable, and content of SMS or other messages sent through the Service.
• Payment information: billing details are processed by our payment provider (e.g., Stripe). We do not store full card numbers; we may store billing-related identifiers and subscription status.
• Usage and device data: how you use the dashboard (e.g., pages visited, actions taken), IP address, browser type, and device information.
• Cookies and similar technologies: we use cookies and similar technologies for authentication, preferences, and analytics as described below.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service (including the AI voice agent and messaging features)
• Authenticate you and manage your account
• Process payments and manage subscriptions
• Send you service-related communications (e.g., confirmations, security alerts, product updates)
• Respond to your requests and support needs
• Analyze usage to improve our product and experience
• Comply with legal obligations and protect our rights and the rights of others
• Prevent fraud and enforce our Terms and Conditions

4. Sharing and Disclosure

We may share your information in the following circumstances:

• Service providers: with vendors who help us operate the Service (e.g., hosting, database, authentication, payment processing, telephony, and analytics). These providers are contractually required to protect your information and use it only to perform services for us.
• Legal and safety: when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction (subject to this policy).

We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service and fulfill the purposes described in this policy. After you delete your account or end your subscription, we may retain certain data for a reasonable period for legal, security, and operational purposes (e.g., resolving disputes, enforcing agreements). Call logs, transcripts, and similar data may be retained according to our internal retention schedule and applicable law. You may request deletion of your personal data as described in the "Your Rights" section.

6. Security

We implement technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest where appropriate, access controls, and secure development practices. No method of transmission or storage is completely secure; we cannot guarantee absolute security and you use the Service at your own risk.

7. Cookies and Tracking

We use cookies and similar technologies (e.g., local storage) for authentication, session management, and to remember your preferences. We may also use analytics tools to understand how the Service is used. You can control cookies through your browser settings; disabling certain cookies may affect the functionality of the Service.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct or update inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Data portability (where applicable)
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us using the details in the "Contact" section. We will respond in accordance with applicable law. You can also update much of your account information directly in the dashboard.

9. International Transfers

Your information may be processed in Canada, the United States, or other countries where our service providers operate. Laws in those jurisdictions may differ from those in your country. By using the Service, you consent to the transfer and processing of your information in those locations. Where required, we implement appropriate safeguards (e.g., standard contractual clauses) for such transfers.

10. Children

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes may be communicated via email or a notice in the Service. Your continued use of the Service after the effective date of changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

12. Contact

For questions about this Privacy Policy or our privacy practices, or to exercise your rights, please contact us at the email or address provided on our website (e.g., getcalldash.com) or in your account dashboard.