Terms and Conditions

Last updated: March 1, 2026

1. Agreement to Terms

By accessing or using CallDash ("Service", "we", "us", or "our")—including our website, dashboard, AI voice agent, and related features—you agree to be bound by these Terms and Conditions. If you do not agree, you may not use the Service. These terms apply to all users, including restaurant owners, staff, and any party that interacts with the Service.

2. Description of Service

CallDash provides an AI-powered voice agent that answers missed phone calls on behalf of restaurants and other businesses. The Service may:

  • Answer incoming calls using automated voice technology
  • Collect caller information and relay it to you
  • Send follow-up messages (e.g., via SMS) with links or information you configure
  • Integrate with your phone number and other tools you connect

We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice where practicable.

3. Account and Registration

You must create an account to use the Service. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us promptly of any unauthorized use. Accounts are intended for businesses (e.g., restaurants) and their authorized representatives; you may not create an account for the purpose of reselling or sublicensing the Service without our prior written consent.

4. Payment and Subscription

Access to certain features (including provisioning of the AI agent per restaurant location) may require a paid subscription. By subscribing, you agree to:

  • Pay all applicable fees in the currency and billing cycle stated at the time of purchase (e.g., monthly in CAD)
  • Provide a valid payment method; payments are processed by our third-party payment provider (e.g., Stripe)
  • Renewal may be automatic unless you cancel before the end of the current period
  • Refunds are subject to our refund policy as stated at purchase or on our website

We may change fees with reasonable notice. Continued use after a fee change constitutes acceptance. Failure to pay may result in suspension or termination of the Service.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Harass, abuse, defame, or harm any person or entity
  • Transmit malware, spam, or unsolicited communications
  • Attempt to gain unauthorized access to our or any third party's systems or data
  • Reverse engineer, copy, or exploit the Service except as permitted by these terms
  • Use the Service for any purpose that could damage our reputation or the experience of other users

We may suspend or terminate access for conduct we reasonably believe violates these terms or is harmful to the Service or others.

6. Intellectual Property

The Service, including software, design, text, graphics, and our name and branding, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes in accordance with these terms. You do not acquire any ownership rights. You may not remove any proprietary notices or create derivative works based on the Service without our prior written consent.

7. Your Content and Data

You retain ownership of content and data you provide (e.g., business name, phone number, scripts, caller information). You grant us a license to use, process, and store this content and data as necessary to provide and improve the Service and as described in our Privacy Policy. You are responsible for ensuring you have the right to provide such content and that it does not infringe any third-party rights. We may use anonymized or aggregated data for analytics and product improvement.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. USE OF AI AND VOICE TECHNOLOGY MAY RESULT IN OCCASIONAL MISTAKES OR MISUNDERSTANDINGS; YOU ARE RESPONSIBLE FOR MONITORING AND SUPERVISING USE OF THE SERVICE IN YOUR BUSINESS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLDASH AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, REVENUE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM (OR ONE HUNDRED CANADIAN DOLLARS IF GREATER). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN SUCH CASES OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10. Indemnification

You agree to indemnify, defend, and hold harmless CallDash and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your content or data, your violation of these terms, or your violation of any law or third-party rights.

11. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access or account for breach of these terms, non-payment, or for any other reason with reasonable notice where practicable. Upon termination, your right to use the Service ceases. Provisions that by their nature should survive (including disclaimers, limitation of liability, indemnity, and governing law) will survive termination.

12. Changes to Terms

We may update these Terms and Conditions from time to time. We will post the updated terms on this page and update the "Last updated" date. Material changes may be communicated via email or a notice in the Service. Your continued use of the Service after the effective date of changes constitutes acceptance of the revised terms. If you do not agree, you must stop using the Service.

13. Governing Law and Disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising from or relating to these terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada. You waive any objection to venue or jurisdiction in such courts.

14. General

These terms constitute the entire agreement between you and CallDash regarding the Service and supersede any prior agreements. If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce any right or provision does not waive that right or provision. You may not assign these terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these terms creates a partnership, joint venture, or employment relationship.

15. Contact

For questions about these Terms and Conditions or the Service, please contact us at the email or address provided on our website (e.g., getcalldash.com) or in your account dashboard.

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